• The shipping fee is calculated by the total weight of your parcel.

    • Tracking number will be provided and update via email as soon as your package ships, please note it can sometimes take up to 3 days for your tracking link to update. 

    • While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen especially in the current situation. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.

    • Domestic orders normally arrive within 1- 3 days of shipping. Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can't control how quickly an order arrives once it has left our warehouse. 

    • If your package is returned to our facility due to a shipping error, we will reach out to you via email address provided with your shipping information. If we don't get a response within 3 working days, we hold the right to refund your order. This applies to all orders including special edition and pre-order sales.

    • Please note that in the event of an order split shipping, we can only refund you for what has been returned to us due to shipping error only.
    • We will not be liable for loss or damage of items during shipment. Recipent may contact our shipping carrier directly through given tracking number or receipt.

    • For international shipping, item for shipment to countries outside of Malaysia may be subject to taxes, custom duties and import fees. The recipient of the shipment is responsible for all import fees, taxes and remittal of the actual import fees. For international orders, kindly email us.